J. Returns Policy

 

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please contact us via our contact number or email within 7 days.

Products are eligible for a return on the following grounds:

1. The delivered product is damaged (i.e. physically destroyed or broken) / defective.
2. The delivered product is incomplete (i.e. has missing items and/or accessories)
3. The delivered product is incorrect (i.e. wrong product/size, fake item, or expired)
4. The delivered product does not match the product description or picture (i.e product not as advertised)

 

 

H. Refunds Policy

Russell IPM Bangladesh reserves the right to dictate whether or not a return request is eligible for a refund. Upon completing an inspection of the request, the buyer will be notified about the status of his refund request.

If a request is legitimate, the buyer will be contacted by the claims team to settle the refund and his money will be refunded  int 7 days via mobile financial services or bank settlement.